Effective Date: September 26, 2023

Thank you for choosing The Feminist Project! We value your business and want to ensure that your shopping experience is as smooth and satisfying as possible. This Shipping Policy outlines the details of how we handle shipping, delivery, and related matters. Please read this policy carefully before making a purchase.

1. Shipping Rates:

Shipping rates are calculated based on factors such as the shipping method chosen, the destination, the weight, and the dimensions of the items in your order. Shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before making your purchase.

2. Order Processing Time:

We strive to process and ship orders as quickly as possible. In-stock items are usually shipped within 3 business days of order placement. However, please allow additional processing time during peak seasons and promotional events. If any items in your order are out of stock or subject to longer processing times, we will notify you promptly.

3. Order Tracking:

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the designated carrier’s tracking portal.

4. International Shipping:

For international orders, please be aware of potential customs duties, taxes, and import regulations that may apply in your country. The Feminist Project is not responsible for these additional charges and cannot predict their exact amount. We recommend checking with your local customs office for specific information on potential fees.

5. Delivery Issues and Lost Packages:

If you encounter any issues with the delivery of your order or believe it may be lost, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and, if necessary, initiate an investigation with the shipping provider to locate your package.

6. Shipping Restrictions:

Certain items, such as hazardous materials or oversized products, may have restrictions on shipping. We will clearly communicate any such restrictions on the product page and during the checkout process.

7. Shipping Address:

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for packages that are misdelivered or delayed due to incorrect addresses provided by the customer.

8. Returns and Refunds:

For information on returns and refunds, please refer to our The Feminist Project Return Policy for detailed instructions and guidelines.

9. Contact Us:

If you have any questions, concerns, or require assistance regarding our Shipping Policy, please don’t hesitate to contact our customer support team at ask@thefeministproject.ca.

10. Policy Updates:

We may update this Shipping Policy from time to time to reflect changes in our business practices or regulatory requirements. Any updates will be posted on our website with a new effective date.

By making a purchase from The Feminist Project, you acknowledge and agree to this Shipping Policy. Thank you for choosing us for your shopping needs. We appreciate your trust and support.