The Feminist Project 30-Day Return Policy
At The Feminist Project, we take pride in providing our valued customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, you may need to return an item. To ensure a smooth and hassle-free return process, we have created the following 30-day return policy. Please take a moment to familiarize yourself with our policy to make your return experience as seamless as possible.
1. Eligibility Criteria for Returns:
- Items must have been purchased directly from The Feminist Project’s official website (www.thefeministproject.ca) or our official retail partners in the United States.
- The return request must be initiated within 30 days of the delivery date.
- Items must be in their original, unused, and undamaged condition, with all original tags, packaging, and accessories intact.
- Personalized or customized items cannot be returned unless they are defective or have a manufacturing defect.
2. Initiation of Return:
- To initiate a return, please contact our customer service team via email at email@example.com
- When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return.
3. Return Authorization:
- Once your return request is approved, we will provide you with a Return Authorization Number (RAN). This number must be clearly marked on the outside of the package.
- Returns without a valid RAN will not be accepted.
4. Packaging Your Return:
- Ensure the item(s) are securely packed in their original packaging or an equivalent protective package to prevent damage during transit.
- Include a copy of the original packing slip or order confirmation email inside the package.
- Clearly mark the RAN on the outside of the package.
5. Shipping Your Return:
- You are responsible for the cost of return shipping unless the item is defective or there was an error on our part.
- We recommend using a trackable shipping method with insurance to ensure the safe return of your item.
- Ship your return to the address provided with your RAN.
6. Inspection and Processing:
- Upon receiving your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.
- If the item(s) pass inspection, we will process the refund or exchange within 5-7 business days.
7. Refunds and Exchanges:
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed promptly, and the replacement item will be shipped as soon as possible.
8. Return Shipping Address:
- Return to the address your package was sent from. It will be listed on your package.
9. Customer Service:
- If you have any questions or need assistance with the return process, please don’t hesitate to contact our dedicated customer service team at firstname.lastname@example.org
Please note that The Feminist Project reserves the right to refuse any returns that do not meet the eligibility criteria or appear to be in violation of our policies. We are committed to providing excellent customer service and will do our best to address any concerns or issues you may have with your purchase.
Thank you for choosing The Feminist Project. We appreciate your trust in our products, and we look forward to serving you again in the future.
- Apparel (99)
- Artwork (58)
- Home Decor & House Wares (61)
- The Feminist Project Merch (218)